EXCEPTIONAL CUSTOMER SERVICE

EXCEPTIONAL CUSTOMER SERVICE

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Outstanding Solutions will be providing training on the fundamentals and basics of common-sense customer service skills that most employees fail to use but customers appreciate. With this training, we aim to change your employees’ behaviours and attitudes to be more customer oriented. 

Training will take place on the 1st and 2nd of June 2021, from 8.30 am – 4.30 pm, and hosted at the Corridor Springs Hotel, in Arusha. During the two days, we will cover the following topics:

Day 1:

  1. Introductions to customer service
  2. Presenting a professional image
  3. Effective communication in customer service
  4. Listening effectively
  5. What should exceptional customer service look like? (Value added service)

Day 2:

  1. Developing a customer centric mind-set
  2. Anticipating customers’ needs
  3. Customer expectations vs perceptions
  4. Thinking like a customer and acting like owners
  5. Resolving customer complaints


Training will be conducted in both English and Kiswahili.

Training Fee: TSH 450,000/- including WHT

Fee includes:

  1. Handout materials
  2. Stationary
  3. Venue
  4. Lunch and coffee/tea
  5. Certificate
  6. Trainer’s fee

For more details email: manager@outstandingsolutionstz.com

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Outstanding Solutions Ltd

Outstanding Solutions Ltd (Outstanding Solutions) is a hospitality centre of expertise incorporated in the United Republic of Tanzania providing staff training and competency development, for Tanzania’s tourism and hospitality industry.

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When & where

Corridor Springs Hotel,

Tue 01 to Wed 02, June 2021

8:30 am to 4:30 pm

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Ticket type Entry
Exceptional Customer Service 450,000TZS

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Exceptional Customer Service 450,000TZS

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